In the same time, we offer several options regarding the technical solutions, the customer being able to choose, based on cost/effectiveness ratio, the best one.
After the development phase and implementation of the program, we provide the training in order to allow the customer to use the software at its best performance. We also propose our customers a maintenance contract.
To summarize, we observe the following steps in the development of any project:
- system audit;
- setting the constraints;
- definition of the scope and estimation of the project complexity;
- estimation of the phases;
- setting the production plan;
- setting the change control plan;
- setting the communication protocol with the customer;
- setting the test plan;
- setting the training plan;
- post-implementation support and maintenance contract.
Tech & Support
To sign a software development contract or to sell software is not a simple thing. The customer can't touch or see what he buys. In fact, he buys a promission that the software will make his life easier and help him increase his profit. Thus, it is very important to help the customer in every way possible, and the technical support has an important role.
SoftExpert gives technical support in all phases: from definition of the project scope until post-selling phase.
We don't consider the business finishes the moment we deliver the product. We can say the business is at the beginning. We think it is much easier to keep 10 customers than to get a new one. With one condition: to support totally the client after the sale.
Starting from this philosophy, we have a close contact with our customers and have a very short reply time to any request.
We hope you will see for yourself.